SPPP's commitment to customer service with set quality standards and excellent performance
SPPP is committed to providing quality services with set time standards for each service category
Complaint received is acknowledgement within 24 hours.
Feedback to complainant on the status of action taken on complaint received will made within 15 working days.
Cargo handling licenses will be issued within 2 working days after approval is given.
Stevedore licenses will be issued within 2 working days after approval is given.
Port conveyance permit will be issued within 1 working day after approval is given.
Cargo movement in the Free Commercial Zone will be approved within 4 hours subject to application process is completed.
Payment will made within 7 days from the date of receipt of complete documents by the Finance Unit.
Every online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours.
Excellent performance with 100% achievement in all service categories
We value your feedback to ensure that the service standards set out in the Client Charter are achieved and improved.
