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Customer Satisfaction Survey

Customer satisfaction survey system to evaluate and improve PPC's service quality

87.5%
Satisfaction Level
Questions
Unit Specific
2024
Latest Survey

Satisfaction Survey Portal

Online Survey

Access the official PPC's customer satisfaction survey system to provide feedback on services received.

Start Survey

Survey Importance

  • • Helps PPC understand customer needs
  • • Identifies areas for improvement
  • • Continuously improves service quality
  • • Ensures excellent service standards
  • • Measures satisfaction level objectively

Survey Focus

Staff Service Quality

Assessment of professionalism and staff attitude

Staff Attitude
Courtesy
Friendliness
Professionalism

Service Efficiency

Analysis of speed and operational efficiency

Waiting Time
Process Speed
Punctuality
Operational Efficiency

Facilities & Environment

Assessment of physical facilities and waiting environment

Waiting Area
Cleanliness
Comfort
Support Facilities

Customer Support

Level of assistance and support provided to customers

Technical Support
Process Guidance
Problem Solving
Clear Information

Survey Structure

Question Format

Likert Scale Questions

Yes/No answer format for convenience

Demographic Information

Respondent Basic Information

Time Required

Only 3-5 minutes to complete

Questions Structure

Respondent Contact Information
General Questions Regarding Customer Service
Specific Questions for Units that deal with Respondents

PPC's Commitment

Comprehensive Analysis

Every feedback is carefully analyzed for continuous improvement

Follow-up Action

Improvement measures are taken based on customer satisfaction survey results

High Standards

Commitment to maintaining excellent customer service standards

Data Protection

All information provided in this survey is confidential and used solely for service improvement purposes. Personal data is protected under the Personal Data Protection Act 2010.

Penang Port Commission